RETURNS & EXCHANGES

  1. ISSUES WITH THE RECEIVED PRODUCT (DAMAGED, DEFECTIVE, OR WRONG ITEM)

WHAT SHOULD I DO? If the item you received is damaged, defective, incomplete, or not what you ordered, we sincerely apologize for the inconvenience caused. We strive to ensure accurate orders for all our customers. If you find yourself in such a situation, please contact us at info@jasperofficials or reach out via WhatsApp/call at +92 3218800330. We will facilitate an exchange for the product. Shipping costs for this exchange will be covered by us (Nationwide).

  1. CAN I INITIATE AN EXCHANGE?

An exchange or return is viable under the following conditions:

  • Your request for return or exchange is made within 7 days of delivery.
  • Products are purchased exclusively through https://jasperofficials.com/.
  • The product tags/insert card remain intact. You can request an exchange if:
  • You are dissatisfied with the received product.
  • You are unsatisfied with the color or fabric. In such cases, the customer is responsible for covering all shipping expenses. Please note, items with stains, odors, perfume scents, marks, damages, or water stains are not eligible for return or exchange.

  1. CAN I RECEIVE A CASH REFUND INSTEAD? Jasper Officials does not provide cash refunds. However, we offer online store credit (Coupon) or the opportunity to exchange your product for another, contingent upon the circumstance.

  2. CAN SALE ITEMS BE EXCHANGED OR RETURNED? Sale items are ineligible for exchange or return once purchased.